TQM tea

Uploaded on Apr 11, 2009
A Total Quality Management training video produced by final year MEng students at the University of Edinburgh. The aim of the video is to explain the main principles of TQM in a tongue-in-cheek style to improve the tea makin…

Uploaded on Apr 11, 2009

A Total Quality Management training video produced by final year MEng students at the University of Edinburgh. The aim of the video is to explain the main principles of TQM in a tongue-in-cheek style to improve the tea making process in a tea shop business.

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